Terms of trade

The parties

Lessor

Kurttilan lomamökit / Keijo Kurttila
Junttilantie 6, 91600 Utajärvi
+358400424130
info@kurttilanlomamokit.fi
Business ID: 1631608-5

Lessee

Lessee agrees to these and lessor-specific terms when leasing property and/or purchasing services on the Kurttilan lomamökit Internet Services.

Ordering

General Terms and Conditions

  • The prices presented in the online service are subject to VAT.
  • We apply dynamic pricing in accommodation. Prices are time dependent and vary monthly, weekly and daily.
  • We sell products to adult individuals as well as corporate customers.
  • We reserve the right to change prices.
  • If necessary, we reserve the right to exchange the cottage for a similar cottage.
  • The lessee is responsible for the accuracy of the information provided in bookings.
  • We reserve the right to change our booking conditions. Before ordering, the customer must read the current booking conditions.

Booking conditions

These terms apply to property and services that you rent and/or book.

Booking

  • It is the lessee's responsibility to read the description and instructions related the booking objects and the conditions attached to the booking.
  • The booking made by the lessee is binding when the order / payment confirmation is sent to the e-mail address provided by the customer.
  • The lessee pays for the reservation in accordance with the payment method of their choice, in accordance with the terms of the payment method.
  • The booking system will send an order / payment confirmation to the email address provided by the lessee.
  • The Lessor is not responsible for a failed booking, but the lessee must contact the lessor immediately to resolve the situation.
  • In such circumstances the lessor does not provide a guarantee that the object will still be free for rebooking.
  • If the property is not free, the money will be refunded or another property will be offered for replacement if possible.

Cancellations

  • The cancellation date is the day on which the Lessor is notified of the cancellation.

  • The Lessee is responsible for timely cancellation.
  • If the cancellation is made more than
    • 28 days prior to the booking date, booking costs will be charged. Booking costs are 30 €.
    • If the cancellation is made less than 28 days but at least 14 days prior to the booking, 50% of the rental price of the property will be charged + booking costs.
    • If the cancellation is made less than 14 days prior to the booking, the full rental price will be charged.
    • Bookings with a discount code will always be charged the full rental price, regardless of the time of cancellation.

Lessor's right to cancel a booking

  • In the event of force majeure, the Lessor may terminate the lease. The Lessee will be notified of the termination without delay.

  • In this case, the Lessee is entitled to a full refund of the rent paid.
  • Any indirect will not be reimbursed if the termination is connected to force majeure situation.

The keys

  • In the payment confirmation, the Lessee will be given instructions on the key and its collection.
  • Lessor is entitled to recover the full cost of any re-enrichment or replacement of the locks for a lost or non-returned key of at least EUR 100.
  • The Lessor has the right to charge a compensation of at least 20 euros for the opening service due to a lost or trapped key.

Use of the property

  • The property is defined in the destination description.
  • During the rental period, the Lessee has the right to use the property and its equipment as well as any separately defined services.
  • If the Lessee notices any deficiencies or other remarks at the site, he must immediately inform the person in charge of booking management.
  • The Lessee takes care of the cleanliness of the property and the removal of waste during and after the rental.
  • The Lessee is responsible for the final cleaning of the property at the end of the booking, if no final cleaning has been ordered beforehand.
  • If the Lessee has not cleaned the property at all or properly, the Lessor will invoice the costs of cleaning the item in full. Cleaning work 70 eur / h, travel expenses 2 eur / km, travel time is included in working time.
  • Lessee is entitled to use the property only for the period specified in the object description.
  • Pets
    • Pets are welcome at some of our properties. Such properties are identified separately. The Lessee is fully responsible and liable for any damage caused by their pets.
    • Pets must be kept on a leash at all times outdoors.
    • Pet owners should pay special attention to the cleanliness of the property. The property will be always checked after the pet and, if necessary, cleaned by the Lessor and charged separately.
    • Pets are not allowed on the beds and sofas.
    • The pet owner should also follow any specific instructions provided separately.
  • Rental equipment
    • There are special conditions, which apply for rental equipment and rowing boats and fireplaces used by Lessee. The Lessee must read the safety and operating instructions of the equipment. The equipment must be used carefully and only for its intended normal use. The lessee must carry out a security inspection before and during the rental period. Rental equipment may not be exported or sublet. Rental equipment may only be used to the extent permitted by the terms and conditions and only in locations suitable for the lessees' competence level. The lessee always uses all equipment and accessories at his own risk.
    • For water camping equipment (eg canoes, kayaks, SUP boards and rowing boats), the lessee declares that he is proficient in swimming and has previous experience of using this equipment.
    • The lessee must return the equipment immediately at the end of the rental period to the agreed location, cleaned and otherwise in the same condition as when it was handed over for rent. The lessee must notify immediately if the return will be delayed. The lessor has the right to charge an increased rent of 30% for the excess period, unless otherwise agreed.
    • The lessee is obliged to compensate the rental equipment for any damages and costs caused by careless or incorrect handling and inadequate maintenance during the rental period. The lessee is obliged to replace the equipment destroyed or lost during the rental period at its new purchase value. The lessee is responsible for compliance with transport, safety and other regulations. The lessee is obliged to notify the lessor immediately of any defects in the equipment.
    • The lessor is responsible for repairs caused by normal wear and tear of the equipment. The lessor shall not be liable for any direct or indirect costs or damages that may be incurred by the lessee as a result of the use or breakdown of the equipment. The lessor does not undertake to replace the broken lease with new equipment, nor to reimburse any indirect or indirect costs incurred as a result of the interruption of lease.

Damages

  • The Lessee is obliged to compensate the Lessor for any damage he has caused to the property. The Lessee is also responsible for other people visiting the property and for any damage they cause during the booking process.

  • The Lessor will not reimburse the customer for any inconvenience or expense that may be caused by natural conditions, such as insects, animals, snowstorms or unexpected weather changes.

Complaints

  • Any complaints should always be made as soon as the matter arises.
  • If the matter is not resolved satisfactorily or there is a claim for compensation, the complaint must be sent in writing within one month of the end of the rental period.
  • However, the Lessor will handle the complaint as soon as possible, but within a maximum of one month.
  • If the Lessee and the Lessor do not reach an agreement, the Lessee may refer the dispute to the Consumer Complaints Board, Finland.

Terms of agreement

Formation of the agreement

  • Reservation and payment confirmation form a binding agreement.
  • Order confirmation / Payment confirmation will be sent to the Tenant by e-mail.

 

Terms of payment

  • The Lessor employs reliable and secure payment intermediaries in its services.
  • The Lessor will not store any bank contact or credit card information at any time.
  • The Lessee must comply with the terms of the chosen payment method.
  • If the payment transaction has not been successfully completed at the time of ordering, the booking will not be processed.